Frequently Asked Questions
FAQ
Frequently Asked Questions
Is my online reputation really that important?
Yes. Your online reputation can literally make or break your business. In this dominant digital world, the internet is often the first place consumers look for information on local businesses. Consumers now voice their opinions of different products and services online. They can even do it anonymously.
There are no real laws in place which state what people can and cannot write about a business. Just as consumers can write positive reviews about your company, so too can they write something negative whether it’s true or not.
If you don’t take measures to ensure your potential customers are met with POSITIVE information about your brand when they stumble across you online, the impact can be damaging.
What is online reputation management?
Online reputation management uses a range of techniques to basically make you look good online. It largely revolves around building positive reviews from your customers and releasing new, positive content that pushes any negative content further down the search results.
Existing content can also be improved upon to establish the same goal.
Of course, simply creating new content and publishing it will not cause it to rank highly on search engines. SEO needs to be used in order to make sure it rates as highly as it could.
Can you erase negative comments or reviews?
No. It isn’t possible to erase existing negative comments or reviews. However, you can always address any negativity publicly and privately to show your customers and prospects that you care.
What if my competitors are intentionally posting false, negative information to hurt my business?
If you believe the negative comments written about your business are fraudulent, there are things you can do to try and get them removed. You can file an online defamation lawsuit. This applies if the comments have been posted specifically to damage your livelihood and reputation. If you win the case the website will have no choice but to remove the comments and also reveal the identity of whoever posted it.
Keep in mind that a lawsuit will cost a lot of money. Unless the comments are continuously posted or they have caused significant damage, online reputation management services are a much better and cheaper option.
How long before I see results?
Result times do vary. It will depend upon how much damage has been caused and the type of services you require. We customize each service to suit every individual business we work with. Some businesses have seen results in days, others in weeks and some within months. We can give you a better timeframe once we know your exact specifications.
How much do you charge?
Just like the results, the costs will depend on your individual situation as well. Once we’ve had a chance to review the scope of your online reputation, we’ll be able to provide you with a detailed quote.
Do you have professional writers to write reviews?
Yes, the reviews are written by our team of writers who make sure to add relevant information about your business to the reviews. Our team knows how reviews can impact the buying decision and also the SEO, thus they write reviews that have relevant keywords, and service- or product-centric details. We have even adopted the latest change in Google reviews policies to write relevant reviews for your business.
What languages do you use for reviews?
At this time, we have written reviews for these languagesEnglish, French, German, Spanish, Dutch, Portuguese, and Italian. We can write reviews for any given language.
When do you post the reviews?
We follow the drip-feed suggested by you and post reviews as per the suggested timeframe. Usually, we post reviews every second day, i.e. on an alternative day posting as this is a reasonable time frame for posting reviews.
Do you use aged accounts to post reviews?
Having experience of serving customers from across the globe, we understand the value of aged accounts for review posting. We have aged profiles that have a local guide status of level 4 to 6.
Do the accounts look real?
Yes, the accounts that we use look real and they have adequate profile information and profile pictures. We use the local profiles to make them look authentic and genuine.
Don’t see the answer to your questions?
Contact us today and we would be happy to speak with you!